I create digital learning experiences that people actually want to engage with. Bringing together learning design, creative vision and technology to transform ideas into impactful experiences at scale.
About me
Experience
Audley Travel | Digital Learning Designer & Developer
Mar 2025 - Present
- Design and develop interactive onboarding programmes for sales teams from basic word storyboards.
- Create Storyline solutions using Synthesia, multimedia assets and custom JavaScript.
- Partner with stakeholders to deliver engaging learner-centred experiences.
Lloyds Banking Group | Digital Learning Designer (Lead)
Jan 2022 - Jan 2025
- Led design and delivery of large-scale learning programmes across the organisation.
- Developed leadership, Agile and business transformation learning solutions.
- Introduced Synthesia AI video technology, driving adoption across the learning function.
- Created complex branching scenarios and immersive digital learning experiences.
Meta | Training Specialist, Legal Product Support
Apr 2021 - Jan 2022
- Developed product and systems training for global internal audiences.
- Managed legal learning content, branding and training platforms.
- Created video, animation and interactive learning assets.
Blue Prism | Instructional Designer
Apr 2019 - Jan 2021
- Designed and delivered the Rapid Deployment Training (RDT) programme for global sales teams.
- Created scalable digital learning content that could be rapidly updated as business needs evolved.
- Developed a ten-course onboarding pathway hosted on the Showpad CRM platform.
- Enabled new sales hires to quickly build knowledge of company culture, structure, strategy, and processes.
Prior Experience
- eLearning Developer, Skills for Health (2018-2019)
- Instructional Designer, Europcar (2016-2018)
- eLearning Designer & Developer, Omniplex (2014-2016)
- Content Developer, Tesco (2012-2014)
Developed digital learning solutions, video-based training,
branching scenarios, responsive learning content and
learning technology evaluations across healthcare, retail and automotive sectors.
Core Expertise
- Instructional Design
- Digital Learning Strategy
- Stakeholder Management
- Learning Needs Analysis
- Articulate Storyline & Rise
- AI Learning Technologies:
- Synthesia
- Adobe Creative Suite:
- Infographics Video & Animation
- Cornerstone: LMS & SCORM
- Blended Learning
Coding
- HTML
- CSS
- JavaScript
Tools
- Articulate Storyline 360
- Rise
- Elucidat
- Showpad CRM
- Synthesia
- Camtasia
- Vyond
- Gomo
- Adobe CC
- Captivate
- Docebo
- Cornerstone
Education
University of Hertfordshire
BA (Hons) Graphic Design &
Illustration (2:1)
Chelsea School of Art
BTEC National Diploma in
General Art and Design
My work
In this customer service simulation, learners respond to an email complaint from a luxury travel client following a disappointing holiday experience. They must balance empathy, professionalism, and problem-solving skills to rebuild trust and deliver an appropriate email response.
A module I designed and developed as a speculative learning solution for the BA Better World programme. Through an immersive and visually engaging experience, learners discover the key sustainability pillars, environmental commitments and community initiatives that underpin British Airways' vision for a more responsible future.
A module I designed and developed for Lloyds Banking Group. Learners choose from three customer scenarios and use weighted decision-making to practise recognising customer triggers, building empathy, and applying effective de-escalation techniques in challenging conversations.
A module I designed and developed for Lloyds Banking Group. Created to support Platform Leaders in understanding Agile ways of working, the module introduces core Agile principles, leadership behaviours and the cultural mindset shifts required to drive effective transformation and deliver customer value.
A voice recording activity developed for Audley Travel. Learners apply their communication skills by recording a follow-up voicemail to a client, practising how to deliver clear, professional, and empathetic messages. This scenario provides a safe environment to build confidence and refine customer communication techniques.
The learning for Europcar, was strategically designed around a safety-critical behavioural outcome, using guided simulation and real-world application to ensure learners could confidently use the calculator when making fitness-to-drive decisions.
Get in touch
Have a learning challenge to solve or a training project to plan? Get in touch to explore how engaging, bespoke learning experiences can be designed to deliver measurable results and long‑term performance improvements.
Address: Hertfordshire / London, UK
Email: hello@carmenherbert.com
Phone: 07713 975029